Workflow Consulting for Logistics

Growing fast,
but starting to break down?

We go inside your operation, find where things fall apart, and build systems that hold — so your team can handle twice the volume without twice the errors.

Book a Free Diagnosis How it works →

Sound familiar?

Documents keep getting it wrong Shipping data, customs paperwork — errors slip through no matter how many times you check
New hires take forever to ramp up No clear SOPs, all the know-how lives in one person's head — and walks out the door when they leave
More volume, same broken process Excel, messaging apps, email — all running in parallel, with no single source of truth for order status

Service Process

Four phases,
diagnosis to handoff

We don't sell you tools. We sit with you, untangle the process, then build a system that actually runs.

Process Audit

2–4 WEEKS

Interviews, observation, and root-cause analysis. Deliverable: a clear diagnosis report.

System Design

2–4 WEEKS

Database architecture, SOP restructuring, interface wireframes — logic first, tools second.

Build & Test

4–8 WEEKS

Airtable implementation, automation workflows, and user testing with real team members.

Handoff & Training

1–2 WEEKS

Operations manual, training sessions, and full handover — your team runs it independently.

What We Do

Services

End-to-end consulting and implementation — from diagnosing the problem to handing over a working system.

Process Audit & Consulting

We observe how your operation actually runs, pinpoint where orders slip through the cracks, and deliver a concrete action plan.

Database System Implementation

CRM, OMS, and FIN modules built on Airtable — orders, clients, and financials in one place, not scattered across spreadsheets.

SOP Design

Turn tribal knowledge into documented, structured workflows. New staff ramp up faster. Institutional knowledge stays when people leave.

Interface Design & Training

Interfaces built around how your team actually works, with full training and an operations manual — so the system gets used.

Business Automation

Repetitive tasks automated via Make and Airtable Automation. Less manual checking, fewer handoff errors, more time on what matters.

Not sure where to start?

Book a free 30-minute process call. No prep needed — just tell us what's breaking down.

Book a call →

Case Study

TailorMed
International Courier

A growing international courier company hitting the ceiling of spreadsheet-based operations. As order volume increased, information fragmentation, recurring document errors, and manual double-checking were costing the team hours every week. We audited the full operation and built an integrated CRM / OMS / FIN system across three modules — consolidating every data flow they needed to run the business.

CRM Order Management Finance Module Airtable Interface Automation

Core system modules integrated (CRM / OMS / FIN)

Document errors and manual re-checking significantly reduced

Architecture that scales with order volume — no rebuild needed

Case Study

Compass
Real Estate Team

A busy real estate team managing high volumes of StreetEasy inquiries manually — copying lead details, composing individual replies, and tracking follow-ups across scattered inboxes. We built an automated lead-response system that captures every inquiry, routes it to the right agent, and sends a branded reply within seconds — no manual input required.

Lead Automation Email Integration Make.com StreetEasy Workflow Design

Inquiry-to-response time reduced from hours to seconds

Lead routing and reply fully automated — zero manual steps

System scales across multiple agents and listing platforms

Contact

Book a Free Process Diagnosis

In 30 minutes, tell us what is slowing your operation down.
No preparation needed - just share your current workflow challenges.

Or email us directly at help@dghm.tw

Growing fast, but starting to break down?

Four phases,diagnosis to handoff